This Acceptable Use Policy (“AUP”) governs the use of all services, infrastructure, networks, software, systems, applications, websites, servers, and related products provided by Hostiera (“Company”, “we”, “our”, “us”). This policy applies to every customer, account holder, reseller, affiliate, visitor, and any person or entity using Hostiera services directly or indirectly.
The purpose of this AUP is to maintain the integrity, security, reliability, stability, legality, and performance of Hostiera’s infrastructure and network environment. By purchasing, accessing, or using any Hostiera service including shared hosting, cloud hosting, VPS, dedicated servers, reseller hosting, domain services, email hosting, or related services, you agree to comply fully with this AUP.
This AUP applies universally to all Hostiera services including:
Customers are responsible not only for their own actions but also for the actions of any third parties using their services, including employees, clients, contractors, website visitors, resold accounts, and automated systems.
All users must use Hostiera services responsibly, ethically, legally, and in a manner that does not harm Hostiera, its infrastructure, its reputation, or other customers.
The following activities are strictly prohibited on all Hostiera systems and networks.
Hostiera reserves the right to restrict or suspend services that negatively impact network reputation, security, or abuse monitoring systems.
Hostiera monitors outgoing email reputation and reserves the right to temporarily or permanently block email functionality if abuse is detected.
Hostiera reserves the right to restrict automated activities that negatively impact platform stability, customer privacy, infrastructure performance, or intellectual property rights.
In emergency situations involving critical security threats, DDoS attacks, malware outbreaks, infrastructure instability, or legal obligations, Hostiera may take immediate protective actions without prior notice, including null-routing IPs, isolating servers, disabling services, or blocking network access.
Any uptime commitments or service level guarantees are governed exclusively by separate Service Level Agreement (SLA) terms where applicable.
| Service Type | Examples of Abuse | Possible Action |
|---|---|---|
| Shared Hosting | Heavy CPU scripts, mining software, abusive cron jobs | Temporary throttling or suspension |
| VPS Hosting | Spam servers, botnets, DDoS tools | Immediate network null-routing or termination |
| Email Hosting | Bulk unsolicited campaigns | Email restriction or permanent block |
Any content involving minors in exploitative or illegal contexts will be reported immediately to relevant authorities without prior notice.
Customers may not use Hostiera services in violation of applicable export control laws, sanctions programs, trade restrictions, or government regulations imposed by relevant national or international authorities.
Hostiera reserves the right to restrict, suspend, or terminate services associated with prohibited jurisdictions, sanctioned individuals, restricted organizations, or activities that may expose infrastructure providers or partners to legal or regulatory risks.
Customers must respect all intellectual property rights. Hosting copyrighted content without authorization is strictly prohibited.
Hostiera complies with valid legal takedown requests and reserves the right to remove allegedly infringing material without prior notice.
Hostiera reserves the right to suspend, lock, or report domains associated with abuse, fraud, phishing, or intellectual property violations.
Hostiera responds to valid copyright infringement complaints and takedown notices submitted by rights holders or authorized representatives. Complaints should include sufficient evidence identifying the allegedly infringing material, ownership claims, affected URLs or domains, and supporting legal documentation where applicable.
Hostiera reserves the right to disable access to allegedly infringing content while investigations are conducted. Repeat infringement may result in permanent suspension or termination of services.
Customers are responsible for maintaining the security of their own accounts and hosted environments.
Customers are solely responsible for the installation, configuration, maintenance, updates, and security of all applications, scripts, software, plugins, themes, APIs, and third-party tools installed or operated within their hosting environments.
Hostiera does not provide guarantees regarding the compatibility, performance, security, reliability, or functionality of third-party software unless explicitly stated otherwise in writing.
Customers are expected to promptly apply security updates and remove unsupported or vulnerable software components that may create risks for infrastructure stability or security.
Hostiera reserves the right to monitor network activity, server performance, traffic patterns, abuse reports, and security alerts to maintain infrastructure integrity and compliance.
Monitoring may include:
Hostiera does not actively monitor the private content of customers except where necessary for security investigations, abuse mitigation, legal compliance, or service integrity.
To maintain a secure and stable hosting environment for all customers, Hostiera implements multiple layers of infrastructure protection, abuse prevention systems, traffic filtering technologies, and automated monitoring mechanisms. Customers agree not to engage in any activity that may negatively impact the stability, availability, reliability, or security of Hostiera’s infrastructure or connected networks.
Hostiera reserves the right to temporarily limit, isolate, throttle, suspend, or block services, accounts, IP addresses, domains, or network traffic that are determined to pose operational, reputational, or security risks to infrastructure integrity. Such actions may be taken automatically through security systems or manually by authorized personnel.
These measures are necessary to protect Hostiera customers, infrastructure providers, upstream networks, and the broader internet ecosystem from operational disruption, abuse, spam activity, malware distribution, phishing attacks, and unauthorized access attempts.
Customers must not engage in activities that may negatively affect the reputation, trust score, blacklist status, routing quality, or operational stability of Hostiera IP ranges, ASN resources, upstream providers, or network infrastructure.
Hostiera reserves the right to immediately restrict or isolate services involved in activities that threaten network reputation or infrastructure relationships.
Anyone may report abuse, security incidents, phishing pages, malware, spam, or illegal content associated with Hostiera services.
| Issue Type | Contact Method |
|---|---|
| General Abuse Reports | [email protected] |
| Legal Complaints | [email protected] |
| Privacy & Data Concerns | [email protected] |
Reports should include sufficient evidence such as URLs, IP addresses, screenshots, timestamps, and relevant technical details.
Submitting knowingly false, misleading, malicious, or abusive reports may itself constitute a violation of this policy and may result in restrictions or legal action where applicable.
Customers are expected to respond promptly to abuse notices, security alerts, phishing reports, spam complaints, or infrastructure-related warnings issued by Hostiera.
Failure to respond within a reasonable timeframe, including emergency situations requiring urgent mitigation, may result in temporary restrictions, suspension, or termination of services without further notice.
Hostiera reserves the right to suspend, restrict, or terminate services without prior notice where necessary to:
| Violation Severity | Typical Action |
|---|---|
| Minor First-Time Violation | Warning or temporary restriction |
| Repeated Violations | Service suspension |
| Severe Abuse or Illegal Activity | Immediate termination and legal reporting |
Refund eligibility after suspension or termination shall be governed by Hostiera’s Refund Policy and Terms of Service.
Customers may request a review of account suspensions or restrictions by contacting Hostiera support or compliance departments. Review requests must include relevant account information, explanations, and corrective actions taken where applicable.
Hostiera reserves the sole discretion to determine whether services will be restored, restricted, or permanently terminated following investigation and review.
Repeated violations, severe abuse incidents, fraudulent activity, or threats to infrastructure security may result in permanent denial of future services.
Hostiera reserves the right to determine account ownership based on billing records, payment history, verified contact information, government-issued identification, domain ownership records, and other supporting evidence deemed relevant during investigations.
Hostiera shall not be liable for disputes between business partners, developers, resellers, employees, organizations, or third parties regarding account ownership, administrative access, hosted content, or payment responsibility.
Hostiera may preserve logs, account information, billing data, server data, and related records where required for investigations, legal proceedings, regulatory compliance, or law enforcement cooperation.
We reserve the right to disclose information where legally required or where necessary to protect our infrastructure, customers, rights, or public safety.
Hostiera may respond to lawful requests, notices, subpoenas, court orders, takedown demands, regulatory directives, or legal investigations initiated by authorized governmental, judicial, cybersecurity, or regulatory authorities.
Where legally permitted, Hostiera may attempt to notify affected customers regarding such requests before disclosure. However, notification may be delayed or withheld where prohibited by law, required for investigative purposes, or necessary to protect infrastructure security and public safety.
Customers remain solely responsible for ensuring that their hosted content, communications, and activities comply with all applicable local, national, and international laws and regulations.
Resellers are fully responsible for the activities of their own customers. Resellers must:
Hostiera reserves the right to suspend reseller accounts if reseller clients repeatedly violate this policy.
Customers and resellers are expected to cooperate fully and promptly with Hostiera during investigations relating to abuse reports, security incidents, legal requests, spam complaints, malware detection, phishing investigations, or network-related incidents.
Failure to respond to abuse notifications, repeated negligence in securing hosted environments, refusal to cooperate during investigations, or providing misleading information may result in temporary restrictions, account suspension, or permanent termination of services.
Hostiera reserves the right to take immediate action where customer inaction may create risks for infrastructure security, legal compliance, or other users of the platform.
Although Hostiera may provide backup systems, customers remain solely responsible for maintaining independent backups of all critical data.
Hostiera does not guarantee uninterrupted or error-free availability of services. Temporary interruptions may occur due to maintenance, security incidents, third-party failures, network outages, force majeure events, or circumstances beyond our reasonable control.
Hostiera may perform scheduled or emergency maintenance activities required for infrastructure upgrades, security improvements, hardware replacements, software updates, network optimization, abuse mitigation, or operational stability.
Such maintenance activities may temporarily affect service availability, performance, connectivity, or access without constituting a breach of this policy or related agreements.
Hostiera reserves the right to modify, revise, update, or replace this Acceptable Use Policy at any time without prior notice where necessary for operational, legal, or security reasons.
Continued use of Hostiera services after any policy update constitutes acceptance of the revised terms.
Hostiera shall not be held liable for delays, interruptions, or failures caused by events beyond reasonable control including natural disasters, cyberattacks, war, governmental actions, power failures, internet outages, labor disputes, or infrastructure failures.
This Acceptable Use Policy shall be governed exclusively by the laws of the Republic of India. Any disputes arising from this policy shall fall under the exclusive jurisdiction of the competent courts located in Haryana, India.
All Hostiera services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted under applicable law, Hostiera shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages arising from or related to the use of services, including but not limited to loss of profits, revenue, business opportunities, data, reputation, goodwill, or service interruptions.
Customers acknowledge that hosting services inherently involve technical risks including hardware failures, software vulnerabilities, cyberattacks, third-party outages, internet instability, and unforeseen operational disruptions. Hostiera’s total aggregate liability for any claim relating to services shall not exceed the amount paid by the customer for the affected service during the three months immediately preceding the event giving rise to the claim.
Nothing in this policy shall exclude liabilities that cannot legally be excluded under applicable law.
Customers agree to defend, indemnify, and hold harmless Hostiera, its directors, employees, contractors, partners, infrastructure providers, affiliates, and licensors from and against any claims, liabilities, damages, losses, legal proceedings, penalties, expenses, or costs arising from:
This indemnification obligation survives suspension, cancellation, or termination of services.
| Department | Contact |
|---|---|
| General Support | [email protected] |
| Abuse & Security Reports | [email protected] |
| Compliance & Legal | [email protected] |
| Privacy Requests | [email protected] |
Last Updated:
This Acceptable Use Policy is reviewed and updated periodically to reflect changes in legal requirements, infrastructure security standards, industry practices, and operational policies. Users are encouraged to review this page regularly to remain informed about the latest updates.
