This Refund Policy outlines in full detail the conditions, limitations, procedures, and legal framework governing refunds, cancellations, reversals, deductions, disputes, and financial adjustments for all services offered by Hostiera.
Due to the digital, on-demand, and resource-based nature of web hosting, domain services, cloud infrastructure, and software provisioning, refunds are limited and strictly controlled. When a service is purchased, server resources, licensing costs, infrastructure allocation, and operational expenses are immediately incurred by Hostiera.
Therefore, refunds are not unconditional and are granted only under specific, verified, and compliant conditions defined in this policy. This policy is designed to balance customer fairness with operational sustainability and protection against abuse.
Hostiera follows a controlled and compliance-driven refund philosophy. Refunds are not treated as an entitlement but as a conditional resolution mechanism.
Every refund request is subject to manual review, system verification, fraud analysis, and policy compliance checks to ensure fair usage of our services.
| Service | Eligibility | Conditions |
|---|---|---|
| Shared Hosting | Eligible | Within 7 days, first-time purchase only |
| WordPress Hosting | Eligible | 7 days, first-time purchase only |
| Reseller Hosting | Eligible | No abuse, within window |
| VPS / Cloud | Not Eligible | Strictly non-refundable |
| Dedicated Servers | Not Eligible | Non-refundable |
| Domains | Not Eligible | Irreversible |
All refund requests must be submitted within 7 days of the original purchase date. This window is strict and non-extendable.
Refund eligibility is limited to first-time purchases only for Shared Hosting and WordPress Hosting.
Domain registrations are processed instantly at registry level and cannot be reversed under any condition.
VPS and Cloud services are strictly non-refundable due to instant provisioning and dedicated resource allocation.
Refund eligibility may be reduced based on resource usage including CPU, RAM, bandwidth, and storage.
| Step | Action |
|---|---|
| 1 | Login to client panel |
| 2 | Open billing ticket |
| 3 | Select refund request |
| 4 | Provide reason |
| 5 | Submit request |
All refund requests are manually reviewed including system logs, abuse reports, and usage patterns.
| Parameter | Details |
|---|---|
| Primary Method | Original payment method |
| Alternative Method | Best possible alternative if unavailable |
| Time | 5–10 business days |
All payments made for Hostiera services are processed through third-party payment gateways, banks, or financial institutions. While Hostiera ensures secure and reliable payment processing integrations, it does not control or guarantee the performance, speed, or processing timelines of these external systems.
Any delays in refunds, transaction failures, duplicate charges, or processing errors caused by payment gateways, banks, or card networks are outside Hostiera’s control.
Initiating a chargeback or payment dispute without first contacting Hostiera support is considered a violation of this Refund Policy and Terms of Service.
Chargebacks create financial penalties and risk exposure for the company, therefore strict action is taken against such activities.
Customers are strongly advised to contact Hostiera support for resolution before initiating any dispute through banks or payment providers.
If a customer account is suspended or terminated due to policy violations, abuse, fraud, or non-compliance, all refund eligibility is immediately voided.
Termination decisions are based on internal investigation, security reports, and system logs.
Refunds, if approved, do not include certain non-recoverable costs associated with payment processing and regulatory compliance.
Refunds are calculated based on the net amount received by Hostiera after deductions.
In rare and exceptional situations, Hostiera may issue a refund outside the standard policy conditions, strictly at its sole discretion.
Such refunds require full verification and are not guaranteed under normal conditions.
Hostiera reserves the right to update, modify, or replace this Refund Policy at any time without prior notice.
Changes may be required due to operational updates, legal requirements, or business decisions.
Customers may request cancellation of services at any time through the client panel. However, cancellation does not automatically qualify for a refund.
Users are advised to take backups before initiating cancellation.
In certain cases, Hostiera may grant partial refunds based on service usage, time elapsed, and operational costs incurred.
Final refund amount is determined after internal evaluation.
Hostiera implements strict fraud detection systems to prevent misuse of services and refund policies.
If any billing error occurs due to system malfunction, pricing mistake, or technical issue, Hostiera reserves the right to correct such errors.
Corrections may be made even after payment has been processed.
To maintain fairness and prevent exploitation, Hostiera actively monitors refund behavior across all accounts.
This ensures that the refund system is used only for genuine cases.
All refund decisions made by Hostiera are final, binding, and non-negotiable.
Hostiera may offer high availability services; however, service interruptions, downtime, or temporary outages do not automatically qualify for monetary refunds.
If an account is suspended or placed under investigation due to suspected abuse, fraud, or policy violations, all refund requests may be placed on hold.
Payments made for service upgrades are non-refundable. When a customer upgrades a service, additional resources are provisioned instantly, making the transaction irreversible.
Refunds are calculated based on the actual amount paid by the customer after applying any discounts, coupons, or promotional offers.
Hostiera reserves the right to recalculate refund amounts based on promotional adjustments.
Any balance stored in the Hostiera wallet or provided as account credit is non-refundable and cannot be withdrawn as cash.
All renewal payments, including automatic renewals, are strictly non-refundable.
Users must ensure cancellation before the billing cycle to avoid unwanted renewals.
Refunds will not be provided for issues caused by user-side misconfiguration, incorrect setup, or improper service usage.
Hostiera relies on third-party providers such as domain registrars, payment gateways, control panels, and infrastructure vendors. Refunds are not applicable for failures caused by such third-party services.
Such issues are outside Hostiera’s control and do not qualify for refunds.
Refund eligibility may be denied if services are restricted, suspended, or terminated due to legal, regulatory, or compliance requirements.
Hostiera reserves the sole and absolute right to interpret, enforce, and apply this Refund Policy in all situations.
| Type | Details |
|---|---|
| Client Area | Client Panel |
| [email protected] | |
| Website | www.hostiera.com |
